Protection Services Supervisor

Detroit Institute of Arts

Detroit, MI

GENERAL SUMMARY
Under the direction of the Manager, Protection Services, the Supervisor assists with managing security operations and helps to ensure the safety of visitors, staff and the protection of the property and the collection.

ESSENTIAL FUNCTIONS   

  • Proactively gather information from multiple open source intelligence locations, such as the Internet, media (social and traditional), television, internal security systems, and other sources.  
  • Analyze numerous events, incidents, and information from multiple sources to determine priorities and develop real-time initiatives; escalate issues to Protection Services and museum leadership as needed.   
  • Coordinate responses to actionable events from external and internal parties.    
  • Document responses to actionable events in computer-based records management system.    
  • Based on direction or established protocol, conduct in-depth investigations on incidents using various resources, databases, and methods.   
  • Perform record input utilizing Microsoft Office and purchased products.   
  • Coordinate and communicate with public and private partners in order to maintain a high level of readiness at all times.   
  • Recruit, develop and successfully manage the Museum Security Officers and Exhibition Security Officers to achieve the strategic objectives and the present and future needs of the department. Provide professional development opportunities, experiences and mentorship to team members.    
  • Ensure that front-line security staff are actively engaged and following proper procedures on assigned posts by spending significant time on floor reinforcing appropriate behavior and making corrections when necessary.   
  • Assist with managing and monitoring security operations during regular museum hours, special events or third-party events.   
  • Provide customer service and respond to and resolve customer issues as they arise and within scope.    
  • Determine security post assignments for regular operations and special events.    
  • Conduct frequent proactive patrols of the museum, including the galleries, offices, basement and the exterior to identify and mitigate areas of risk or potential loss.    
  • Manage security operations, including emergency and incident response operations when the Director of Protection Services and/or Manager of Protection Services is not present.   
  • Ensure that operational logs and employee files are logged and maintained appropriately.   
  • Inspect all posts to ensure that museum policies and procedures have been properly implemented.    
  • Perform other duties as assigned.    

QUALIFICATIONS

EDUCATION AND EXPERIENCE
Some college coursework preferred. High School Diploma or equivalent required. Three years of experience in security, protection services, or law enforcement required. Previous supervisory experience preferred. Must have or be able to obtain and maintain CPR certification.

KNOWLEDGE, SKILLS AND ABILITIES   

  • Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding environment.  
  • Ability to evaluate and analyze information from multiple sources and systems to make operational decisions and produce intelligence reports.    
  • Ability to obtain and maintain a TSA Security Threat Assessment as it relates to the Certified Cargo Screening Facility.  
  • Ability to achieve typing proficiency at 40 words per minute with 90% accuracy.  
  • Ability to use multi-line phone system and multi-talk group two-way radio system.  
  • Strong communication, organizational and customer service skills.  
  • Must maintain a high degree of confidentiality.  
  • Ability to work occasional weekend and evening hours for special events (If needed).    
  • Must be proficient in latest version of Office 365, including SharePoint, Word, Power Point, Outlook, and Excel.  
  • Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.  

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

This position requires the ability to independently navigate the museum. Adequate visual acuity to perform activities such as identifying and describing physical characteristics of individuals, reviewing camera footage, and performing various inspections. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.   

Applications will be accepted until this position is filled.